FREQUENTLY ASKED QUESTIONSA few answers.
A few answers.
A little peace of mind.
From your arrival to the everyday details.
Find the information you need for your stay.
01What are check-in and check-out times?+
Check-in starts at 14:00. Check-out is by 12:00.
02Can I arrive early?+
Contact the hotel before arrival. Early check-in may incur an additional charge.
03What should I bring to check in?+
Bring photo identification and your payment card.
04Can I arrange an airport transfer?+
Paid VIP transfers serve Istanbul and Sabiha Gökçen airports. Ask reception for current prices.
05Is parking available?+
Parking is available, subject to availability. Contact the hotel for arrangements.
06Are pets allowed?+
Pets are not permitted.
07Is there a pool and spa?+
There is an indoor pool, Turkish bath, sauna and spa. Charges may apply.
08Are accessible rooms available?+
Yes. Contact the team to discuss access features and your individual requirements.
09Where can I dine?+
Cordelia and Sur restaurants offer dining at the hotel.
10Which payment cards are accepted?+
Visa, Mastercard and American Express are accepted. Conditions depend on your reservation.
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Hotel information & policies ↗